Welcome to the Business & Office Technology (B&OT) program. Competent, dependable business and office employees with solid technical skills are always in demand. General Business/Office Assistants, Administrative Assistants, Accounting Specialists, and Medical Administrative Assistants rank among the largest occupation group in Alaska and the U.S. economy and are employed by organizations of every type. Wherever you see an organization, you find business and administrative support services keeping that organization's office running efficiently.
Success in Alaska’s changing workplace means that employees must have strong communication skills, the ability to perform tasks accurately and efficiently, and the knowledge necessary to operate a variety of equipment, from copiers to computers.
Whether you are preparing for your first job, retraining for a new career, or upgrading your skills for a current position, the Business and Office Technology program will provide you with the skills you need for today’s jobs. What makes the Business & Office Technology program unique from most other training programs is the amount of hands-on experience a student is provided. From the time you clock in until the end of the day, you will be doing the same skills that employers will expect in the workplace.
To provide students with the technical office skills and professional work habits for career success in today's business and industry. The Business & Office Technology program is committed to producing well-qualified employees for Alaska's companies, to providing a professional learning environment, and to meeting the needs of Alaska's diverse multicultural communities.
Length of Course
1,246 clock hours (includes 178 lab hours), 178 training days
August and January
8:30 a.m. to 3:30 p.m., Monday through Friday
Students need to read at a minimum 8th grade reading level. TABE tests scores for this program must be:
Reading - 555 (585 for students pursuing the Medical Administrative Assistant Certificate) Combined Math - 552
Contact the Admissions Office at 1-800-478-5389 for program entrance information and testing requirements. Physical requirements of the occupation are good eyesight, finger coordination, and the ability to sit for one to two hours.
Occupational levels are assigned upon successful completion of the training program and based on the student’s proficiency of the program’s competencies. The following occupational levels can be earned:
General Business/Office Assistant (fast track)
The General Business/Office Assistant fast track training
is offered in January (ending in
May). Successful completion is
required to begin any other occupational level.
Administrative Assistant track
Building upon the core skills mastered in the General
Business/Office Assistant, the
Administrative Assistant track
focuses on specialized advanced business skills.
Accounting Specialist track
The Accounting Specialist track focuses on identifying
accounting and career opportunities in the accounting profession, and performing
accounting work for three complete accounting cycles. Students will also
complete simulated work for a business and computerized accounting. Listed as
one of the "hot jobs in Alaska" by the Department of Labor and Workforce
Development, the opportunity for employment within Alaska is very good.
Medical Administrative Assistant track
administrative assistants provide administrative assistance to trained medical
staff where basic medical terminology, introduction to billing and coding,
handling electronic medical records,
HIPAA requirements as well as general customer service are needed. The
medical administrative assistant primarily works at the front desk and is in
charge of organizing a physician's patient list.
In larger hospitals medical administrative assistants may work directly
with the director drafting correspondence, scheduling meetings, arranging travel
along with other duties.
Computer operations are a major part of the Business and Office Technology program. Students learn to operate computers in a modern computer lab using a variety of software to become a productive user of computer hardware, software, networks, and the Internet. Training software includes Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), Microsoft Windows and Internet Explorer, Microsoft Publisher, QuickBooks Pro, and Cougar Mountain Accounting. Students are taught by Microsoft Office Specialist Instructors using the curriculum designed for Microsoft Office Specialist (MOS) certification. The MOS credential demonstrates to an employer that Business and Office Technology students have the skills with Microsoft's leading business desktop software.
Students may complete Internet and Computing Core Certification (IC3) or Microsoft Office Specialist (MOS) testing and receive industry-recognized certifications while at AVTEC. These certification exams are separate from the regular curriculum. Students who have completed the Computer Operations and Software Applications segment of the training should be ready to complete these certification testing.
The field of business and office technology covers all aspects of training workers for today’s offices. AVTEC graduates are employed in private, state and federal offices, medical and legal offices, tribal organizations, and the construction and tourism industry. In addition to the Business & Office Technology certificate, students can also prepare for and earn the following industry certifications:
Internet and Computing Core Certification (IC3)
The Internet and Computing Core Certification (IC3) program is an international, validated, standards-based certification program for basic computing and Internet literacy. B&OT students are taught computing and Internet skills by IC3 Authorized Program Instructors. All B&OT students begin training with the knowledge and skills required to be a productive user of computer hardware, software, networks, and the Internet. IC3 certification provides Business & Office Technology students with the foundation to become certified as a Microsoft Office Specialist.
Microsoft Office Specialist Certification
Microsoft® Office Specialists are a part of a global community of distinguished achievers. This Microsoft certification credential tells the world you have demonstrated proficiency in the newest standard of the world's foremost desktop computing applications. Microsoft certifications (based on globally recognized standards) demonstrate your computing skills and help advance your career prospects in a competitive job market.
Students within the B&OT program are taught by Microsoft® Office Specialist Instructors using the curriculum designed for Microsoft® Office Specialist certification. The Office Specialist credential demonstrates to an employer that B&OT students have the skills with Microsoft's leading business desktop software.
Students may complete IC3 or Microsoft® Office Specialist testing and receive industry-recognized certifications. These certification exams are separate from the regular curriculum. Students who have completed the Computer Operations and Software Applications segment of the training should be ready to complete these certification testing.
Computer Operations and Software Applications
Computer operations and software applications include the use of Microsoft
Windows commands to start applications and manage files on a stand-alone
personal computer and in a networked environment. Students also develop the
skills required to produce quality mailable office documents using Microsoft
Word, present financial information and other numerical data using Microsoft
Excel, and prepare electronic presentations using Microsoft PowerPoint.
Students demonstrate the use of Internet technologies including effective
Internet searching and the efficient use of electronic mail.
Keyboarding and Document Processing, Proofreading and Editing
Students learn and demonstrate proper “touch typing” technique. They learn
proofreading skills to identify errors, make corrections, and apply standard
proofreading marks. Using a word processor, students create mailable
personal-business letters, business letters, interoffice memorandums,
envelopes and labels, and other documents. Throughout the program students practice daily to develop
acceptable speed and accuracy levels.
Office Procedures & Office Machines, Job & Interview Preparation, Internship Training
Students complete a wide variety of office procedures that include ways to
contribute to office safety and productivity; selecting appropriate
professional behavior in office situations; demonstrating effective
telephone techniques; identifying banking services; demonstrating the
ability to sort, log, and route incoming mail; preparing outgoing mail and
applying appropriate services, classes, and rates; applying indexing and
alphabetic, numerical, subject, and geographical filing rules and
procedures; demonstrating the use, identification, and purchasing of office
supplies; and schedule travel arrangements, prepare travel itineraries, and
complete expense reports. Students operate common office machines including
the photocopier, fax, calculator, and shredder. Throughout the program
students practice daily to develop acceptable 10-key speed and accuracy
levels. Students also complete an application form and resume, participate
in scenarios utilizing various workplace communications skills, develop
interview techniques and complete a video-taped simulated job interview, and
complete an Internship that consists of a minimum of one week of training in
a business, industry, or other agency. Internships provide students with
direct supervised work experience related to their training.
The recordkeeping section of the program focuses on both personal records and
forms and basic business records. Competencies include completing,
verifying, filing and maintaining personal records and forms for banking,
budgets, and credit; handling cash; and preparing business records for
sales, travel, budgets and business banking.
Students develop the writing skills required in business and office employment
and include: time management and study skills, proofreading techniques,
correct word usage, sentence structure skills (use of commas and other
punctuation marks, capitalization, numbers, and abbreviations), writing
business letters and memos, and composing employment letters.
Students master the use of basic mathematics needed in business and office
employment and in personal finance, and include: whole numbers, decimals,
credit, interest, percents, and mathematics of buying and
Integrated Office Simulation
Students integrate their administrative, written communication, and
technological skills to complete a variety of work for a simulated company.
A wide range of skills are used: the Internet to research and gather
information; Microsoft Outlook for correspondence and the scheduling of
tasks, meetings and events; and the integration of Word, Excel, PowerPoint,
and Access to create and edit a variety of documents.
Accounting for a Service Business Organized as a Proprietorship
Competencies include starting a business, analyzing
transactions into debit and credit parts, journalizing transactions, posting
transactions to a general ledger, the use of cash control systems,
completing a worksheet, preparing financial statements, and recording
adjusting and closing entries.
Accounting for a Merchandising Business Organized as a Corporation
Competencies include journalizing purchases and cash
payments, journalizing sales and cash receipts using special journals,
posting to general and subsidiary ledgers, preparing payroll records and
payroll reports, distributing dividends, preparing a worksheet for a
merchandising business, preparing and analyzing financial statements, and
recording adjusting entries for a corporation.
Accounting for a Merchandising Business Organized as a Corporation - Adjustments and Valuations
Competencies include accounting for uncollectible
accounts receivable, accounting for plant assets and depreciation,
accounting for inventory,
accounting for notes and interest, accounting for accrued revenue and expenses, and
end-of-fiscal-period work for a corporation.
Additional Accounting Procedures
Competencies include accounting for partnerships and
recording international and Internet sales.
Using commercial accounting software, students will
setup and maintain computerized accounting records for a variety of
businesses. Competencies include analyzing transactions, journalizing and
posting to the general ledger, processing payroll, and accounting for
accounts receivable and payable. Using QuickBooks Pro,
students will also create and restore company files, setup companies, work
with lists, edit chart of accounts, work with bank accounts, enter sales and
invoices, receive payments and make deposits, enter and pay bills, analyze
financial data, process payroll, and customize forms and letters. Using
Microsoft Excel, students become effective and efficient at
creating and manipulating data, formatting data and content, creating and
modifying formulas, presenting data visually, collaborating on and securing
data, and have the opportunity to become a Microsoft Certified Application
Upon completion of this course, the student will learn the concepts and
knowledge allied health workers must understand to correctly handle patients’
protected health information and to comply with all HIPAA regulations.
Upon completion of this course, the student will learn the role and
responsibility of a medical biller, the different types of common health
insurance forms, resources available for the medical biller, and the difference
in processes and procedures of billing for services in different medical
settings, as well as denial and appeal procedures.
Basic Medical Terminology will include the Dean Vaughn Medical Terminology 350 Text book. This terminology course will give the student basic knowledge of medical terms.
Basic Medical Coding
Students are introduced to medical diagnostic and procedural coding. Topics include:
Electronic Health Records (EHR)
Upon completion of this course, the student will have the understanding and
practical knowledge of electronic health records which is essential to all
medical professionals and support staff entering the workforce. The
software used in this course is SpringCharts.
Computers in the Medical Office
Upon completion of this course, the student will learn the medical billing cycle
and the role that computers play in that cycle. The course will also cover the
use of health information technology, electronic health records, HIPAA, and the
HITECH Act. The software used in this course is Medisoft.