AVTEC

Information Technology Program



IT students with instructorWelcome to the Information Technology program. Technology now permeates all businesses and there is a real need for IT professionals for implementation and support.

According to the U.S. Bureau of Labor Statistics, 854,000 professional IT jobs will be added between 2006 and 2016, an increase of about 24 percent. When replacement jobs are added in, total IT job openings in the 10-year period is estimated at 1.6 million. The bureau estimates that one in 19 new jobs created in the 10-year period will be professional IT positions. This translates into real opportunities for anyone interested in entering the IT industry, someone looking to change their current employment situation, or a person starting a second career. If taking advantage of these opportunities has seemed out of your reach, you should check out this intensive 36 week program.

What makes the AVTEC Information Technology program different from most other IT programs is the amount of hands-on experience a student is provided. A significant amount of the program time is spent working on production equipment in production networks either on campus or interning with cooperating IT organizations. This leads to a graduate who is competent, confident and employable.

The PC Support Technician coursework prepares students for employment servicing and supporting networked computers and to take the Comp TIA A+ and Network+ Certification Exams. These certifications are the computer industry standards for ensuring the competency of computer service technicians.

The Network Support Technician coursework prepares students for employment supporting, administering and designing networks. These courses also prepare a student for Microsoft MCSA certifications, the Cisco CCNA Routing and Switching certification, and the Cisco CCENT certification.

If you are smart, like learning about and working with technology, and are willing to invest 10 months in intensive training, check out the AVTEC IT program. It could be your fast track to an IT career. 

Mission

To prepare Alaskans with the skills to implement and support Information Technology solutions.

Length of Course

1,188 clock hours, 193 training days

Enrollment

Mid August

Training Hours

8:30 a.m. to 3:30 p.m., Monday through Friday

Prerequisites

Students must test at a 12th grade reading level prior to acceptance in the program.

TABE tests scores for this program must be:
Reading: 609
Combined Math: 552

Students should also have basic keyboarding skills and be competent using a personal computer.  Contact the Admissions Office for details on testing.  A PC Support Technician Certificate is required for enrollment in the Network Support Technician Classes.  AVTEC will also accept A+ Certification in addition to either Network+ or CCENT Certification for enrollment in the Network Support Technician Classes.  Students should also have good study habits and communication/interpersonal skills.

Occupational Levels

Occupational levels will be assigned upon successful completion of the training program based on the student’s proficiency of the program’s competencies. Occupational levels are PC/Network Support Technician for students successfully completing both semesters of classes, PC Support Technician for students who successfully complete the first semester only, and Network Support Technician for those students who successfully complete the second semester only.

Industry Certifications

The field of information technology (IT) covers all aspects of managing and processing information. IT professionals design, develop, support, and manage computer software, hardware, and networks. In addition to the AVTEC Information Technology Program certificates, students can also prepare for and earn the following industry certifications:

  • Microsoft Certified Solutions Associate (MCSA) Installing and Configuring Windows Server
  • Microsoft Certified Technology Specialist(MCSA) Administering Windows Server
  • Microsoft Certified Technology Specialist (MCSA) Configuring Windows Operating System
  • Cisco Certified Network Associate Routing and Switching (CCNA)
  • Cisco Certified Entry Networking Technician (CCENT)
  • CompTIA's A+ and Net+ certification

University of Alaska Transcript

Information Technology program students may earn up to 34 credits on their University of Alaska transcript while in attendance at AVTEC. These credits may be directly applied to an advanced IT degree at the UAA or UAF campuses.

For descriptions of each required course and any prerequisites, click on the individual course link below. Students enrolling with existing certifications (A+, Network+, CCENT) and demonstrating proficiency in PC Support Technician skills may receive credit for previous training to shorten the program length.

Number Course Contact Hours  Credit Hours 

PC Support Technician

IT-101 Fundamental PC Technologies 120 4
IT-103 Advanced PC Support 120 4
IT-105 Windows System Configuration 120 4
IT-107 Introduction to Networks 120 4
IT-110 PC Service & Support Lab 30 1
CON Communications 12 1.5
 

Total Semester Hours

522

18.5

       

Network Support Technician

IT-202 Routing and Switching Essentials 120 4.5
IT-203 Scaling Networks 120 4.5
IT-204 Connecting Networks 90 3
IT-205 Windows Directory Services 90 3
IT-206 Windows Network Services 120 4
IT-210 Industry Externship 114 2
CON Job Search and Interview Skills 12 1.5
 

Total Semester Hours

666

22.5

 

Total Program Hours

1188

41


IT 101 Fundamental PC Technologies

Prerequisite: None

Fundamental Personal Computer Technologies is the first in a series of courses that make up the AVTEC Information Technology program curriculum. The purpose of this course is to give the student an introduction to personal computer theory, configuration and repair. This course provides the foundation for the advanced courses that follow by helping the student develop the fundamental knowledge, skills and customer relation skills required of a PC/LAN Support Technician. Knowledge of basic computer hardware and networking, covering skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of soft skills and security are covered. This course presents much of the typical information covered on the CompTIA A+ 220-801 certification.

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IT 103 Advanced PC Support

Prerequisite: IT 101

Advanced PC Support is designed to prepare computer support technicians with the ability to perform tasks such as installation, building, repairing, configuration, security, troubleshooting, optimizing, diagnosing and preventive maintenance on an advanced level in the context of the field service or enterprise environment employing the customer relation skills required of a PC/LAN Support Technician. This course presents the typical information covered on the CompTIA A+ 220-802 certification.

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IT 105 Windows System Configuration

Prerequisite: IT 103

Windows Operating Systems provides students with the knowledge and skills to install and configure Windows Operating Systems on networked desktops. It will focus on four main areas: installing, securing, networking, and browsing. By the end of the course, the student will have installed and configured Windows operating system desktops that are secure, on the network, and ready for browsing. This is the first course in the Windows curriculum and will serve as the entry point for other Windows Solutions Associate courses offered in the second semester.
 
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IT 107 Introduction to Networks

Prerequisite: IT 103

Introduction to Networks is the first course in the series leading to the Cisco Certified Network Associate Routing and Switching (CCNA) designation. This course introduces students to the architecture, structure functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the series of courses leading to the CCNA. By the end of the course students will be able to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

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IT 110 PC Service & Support Lab

Prerequisite: IT 103

PC Service & Support Lab is the capstone course in the PC Support segment of the PC/LAN Support program curriculum. The purpose of this course is to give the student thirty hours of technical support time to apply the skills learned in previous IT courses in actual service and support situations. Students perform work specified in work orders to configure, maintain, and repair personal computers. Customer relation skills will be demonstrated in this course as the student responds to requests for hardware and operating support from computer users.

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IT 202 Routing and Switching Essentials

Prerequisite: IT 107

Routing and Switching is the second course in the series leading to the Cisco Certified Network Associate Routing and Switching (CCNA) designation. The focus of this course is upon the architecture, components, operation of routers, and the principles of routing and routing protocols. Students will be able to configure and troubleshoot routers and resolve common issues with RIPv1, RIPv2, EIGRP, and OSPF in both IPv4 and IPv6 networks.

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IT 203 Scaling Networks

Pre-requisite: IT 202

Scaling Networks is the third course in the series leading to the Cisco Certified Network Associate Routing and Switching (CCNA) designation. This course describes the architecture, components, and operations of a converged switched network. Students learn about the hierarchical network design model and how to configure a switch for basic and advanced functionality. By the end of this course, students will be able to troubleshoot and resolve common issues with Virtual LANs, VTP, and inter-VLAN routing in a converged network. Students will also develop the knowledge and skills needed to implement Wireless LAN in a small-to-medium network.

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IT 204 Connecting Networks

Prerequisite: IT 203

Connecting Networks is the final course in the series of courses leading to the Cisco Certified Network Associate Routing and Switching (CCNA) designation. This course discusses the WAN technologies and network services required by converged applications in a complex network. The course enables students to understand the selection criteria of network devices and WAN technologies to meet network requirements. Students learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. Students will also develop the knowledge and skills needed to implement IPSec and virtual private network (VPN) operations in a complex network.

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IT 205 Windows Directory Services

Prerequisite: IT 204

This course provides the student with the knowledge and skills to configure Windows Server 2012 Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.

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IT 206 Windows Network Services

Prerequisite: IT 205

This course introduces students to network and applications infrastructure concepts and configurations provided by Window Server 2012. Students will learn to implement and configure secure network access and implement fault tolerant storage technologies. Students will gain an understanding of the network technologies most commonly used with Windows Server 2012 and IP-enabled networks. Students will also learn how to secure servers and maintain update compliance.

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IT 210 Industry Externship

Prerequisite: IT 205

During the Industry Externship the student will work in an IT position with a cooperating employer. Learning objectives are established which provide an opportunity for the student to apply the skills learned in previous courses. This course may also be completed by the student completing an approved capstone project.

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CON Communication

Prerequisite: None

Workplace communications training helps students improve skills and build self-confidence. Student’s class hours are spent learning methods of communicating effectively in various situations such as in a team, with supervisors or with difficult coworkers.

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CON Job Search and Interview Skills

Prerequisite: None

Job Search Class is designed to help students refine career goals, find job openings, complete job applications and develop resumes. Techniques in using the telephone to get employment information, and how to set up interviews are also covered. Interview Training provides students with videotaped practice interviews, and concludes with a simulated interview conducted by employers in the community who volunteer their time to support AVTEC in developing a well-trained work force.
Note: Job search and job interview training will be optional and offered in evenings or on weekends.
 
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